Shipping and Tracking Codes Policy

Shipping time is a maximum of 15 days.

 

Remember that we provide the tracking code for all products.

 

TRACKING

 

Tracking codes take 5 to 10 business days to be passed on to you, the customer.

 

We will refund the amount relating to purchases made that are lost or that exceed 90 days after payment confirmation for delivery.

 

The deadline varies according to the agility of the Post Office and customs, but it usually takes between 25 and 45 days on average. The deadline for delivery is up to 90 working days.

 

After the stipulated deadline, we recommend that you contact the Post Office to clarify the reason for the delay.

 

If the post office does not have your order, please contact us immediately so we can check with our suppliers.

 

If we confirm that there is a problem in the logistics of your order, we will refund your purchase in FULL immediately after following the verification steps stated in the Refund Policy.

 

It is important that you provide the means to carry out delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at a Post Office close to your address. Storage fees are charged if not removed within 7 calendar days. The fee amount depends on the weight/volume of the product.