Refund Policy

Our store's policy on exchanges of products purchased from us aims to provide the customer with security and peace of mind. We exchange free products only in cases of defects proven with our terms mentioned below.

 

Paid products are guaranteed to be exchanged in case of manufacturing defects or shipping damages. We will also exchange the product if you receive a product that is not what you ordered. If you receive a product with any of the aspects mentioned above, follow our instructions below so that we can arrange an exchange of the merchandise.

 

1- Contact us and inform us about the problem through our customer service email contact@brushbrazil.com, don't forget to include clear photos of the product with the defect sample or the wrong product you received within 3 days after receiving the product. Note: After this period we do not offer exchanges or refunds.

2- Your request will be evaluated within two business days and once the problem is confirmed, we will contact you by email and you can choose one of the following alternatives below:

- Receive a refund of the amount paid.
- Receive a new product equal to the one ordered
- Receive a product of similar value
- Receive a coupon with the value of the product to use on future purchases.

 

There is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the Consumer Protection Code is to exchange only in cases of defective products.